General inquiries

For questions related to features, pricing, account assistance, or general information about the Uzesu platform, please contact our support team:

[email protected]

• Provide a concise description of your question, including any relevant account identifiers or product areas.
• Attach any supporting materials (screenshots, error messages, or logs) that aid context.
• Indicate your preferred language and time zone to facilitate timely communication.

Response to general inquiries is provided during standard business hours (Monday–Friday, 9:00–18:00 local time). Messages received outside these hours are addressed on the next business day.

Developer submissions

Developers and organizations may submit integrations, plugins, or partnership requests via email. To enable a swift and thorough review, include:

• Organization name and primary contact details
• Clear overview of the submission’s purpose, scope, and value to the Uzesu ecosystem
• Technical specification: supported platforms, API endpoints, authentication, and data formats
• Code samples, SDKs, or integration guides (if available)
• Proposed timeline, security considerations, and compliance notes
• References or case studies (if applicable)

Please send all materials to [email protected] with the subject line “Developer Submission — [Your Organization/Project].” Our partnerships team will acknowledge receipt and provide next steps after a preliminary assessment.

Response times

We set expectations to help you plan efficiently. Typical timelines are:

• General inquiries: 1–2 business days
• Developer submissions: 3–5 business days for initial review; more complex submissions may require additional time

Some inquiries may require further information. If additional details are needed, we will reach out via the contact email you provided. During peak periods, response times may extend by up to one business day. We appreciate your patience as we work to provide definitive, thorough replies.